Core Tab
The Core tab manages the integration between SavvyMoney and your institution's core banking system. This is where loan booking, account creation, and core system data synchronization occur.
Tab Overview
The Core tab includes:
| Section | Description |
|---|---|
| Core System Status | Connection and sync status |
| Account Information | Account numbers and details |
| Booking Status | Loan/account booking progress |
| Core Actions | Manual core system actions |
| Sync Log | History of core communications |
Core System Status
Connection Status
| Status | Meaning |
|---|---|
| 🟢 Connected | Core system available |
| 🟡 Pending | Connection in progress |
| 🔴 Disconnected | Core system unavailable |
| ⚠️ Error | Connection error |
Sync Status
| Field | Description |
|---|---|
| Last Sync | When data was last synchronized |
| Sync Status | Success, Failed, Pending |
| Pending Changes | Changes waiting to sync |
| Error Count | Number of sync errors |
Supported Core Systems
SavvyMoney integrates with major core banking platforms:
Core Banking Platforms
| Platform | Vendor | Type |
|---|---|---|
| DNA | Fiserv | Credit Union |
| Precision | Fiserv | Bank |
| Premier | Fiserv | Bank |
| Symitar | Jack Henry | Credit Union |
| SilverLake | Jack Henry | Bank |
| Horizon | FIS | Bank |
| KeyStone | Corelation | Credit Union |
| XP2 | XP2 | Credit Union |
Integration Capabilities
| Capability | Description |
|---|---|
| Member Lookup | Search existing members |
| Account Creation | Open new accounts |
| Loan Booking | Book approved loans |
| Payment Setup | Configure payment schedules |
| Data Sync | Two-way data synchronization |
Account Information
Member/Customer Data
| Field | Description |
|---|---|
| Member Number | Core system member/customer ID |
| Account Number | Primary account number |
| Routing Number | Institution routing number |
| Branch | Associated branch |
| Open Date | Account open date |
Linked Accounts
For existing members, view related accounts:
| Account Type | Number | Balance |
|---|---|---|
| Checking | ****1234 | $2,450.00 |
| Savings | ****5678 | $15,230.00 |
| Auto Loan | ****9012 | $12,500.00 |
Loan Booking
Booking Process
┌─────────────┐
│ APPROVED │ Loan approved in SavvyMoney
└──────┬──────┘
▼
┌─────────────┐
│ PRE-BOOKING │ Validate core requirements
└──────┬──────┘
▼
┌─────────────┐
│ BOOKING │ Send to core system
└──────┬──────┘
▼
┌─────────────┐
│ BOOKED │ Loan created in core
└──────┬──────┘
▼
┌─────────────┐
│ FUNDED │ Funds disbursed
└─────────────┘
Booking Status
| Status | Description |
|---|---|
| Ready to Book | Application approved, ready for core |
| Pre-Booking | Validating data with core |
| Booking | Creating loan in core system |
| Booked | Loan successfully created |
| Funding | Disbursement in progress |
| Funded | Funds disbursed |
| Booking Failed | Error during booking |
Booking Fields
| Field | Description | Source |
|---|---|---|
| Loan Number | Core loan account number | Core system |
| Product Code | Core product identifier | Configuration |
| GL Account | General ledger account | Core system |
| Cost Center | Branch/cost center | Configuration |
| Officer Code | Loan officer ID | User profile |
Core Actions
Available Actions
| Action | Description | When to Use |
|---|---|---|
| Search Member | Look up existing member | Verify membership |
| Create Member | Create new member record | New customers |
| Book Loan | Send loan to core | After approval |
| Cancel Booking | Reverse booking | If error occurred |
| Refresh Data | Re-sync with core | Update information |
| Manual Override | Override core validation | With authorization |
Search Member
Look up existing members in core:
- Click Search Member
- Enter search criteria:
- Member number
- SSN (last 4)
- Name
- Phone
- Account number
- View search results
- Select member to link
Create Member
For new customers:
- Click Create Member (if not found)
- Verify applicant data
- Select membership type
- Click Create
- Member number assigned by core
Book Loan
Send approved loan to core:
- Verify all requirements met
- Click Book Loan
- Review booking summary
- Confirm booking
- Monitor booking status
Booking Requirements
Before booking, ensure:
- All stipulations cleared
- Documents signed
- Collateral (if required) processed
- Funding account verified
Funding
Funding Methods
| Method | Description |
|---|---|
| ACH | Electronic transfer to external account |
| Check | Paper check issued |
| Internal Transfer | Transfer to member account |
| Wire | Wire transfer |
| Dealer Payment | Direct to dealer (auto loans) |
Funding Fields
| Field | Description |
|---|---|
| Funding Account | Where to send funds |
| Routing Number | For external accounts |
| Account Number | Destination account |
| Amount | Net funding amount |
| Funding Date | When funds will disburse |
Funding Status
| Status | Meaning |
|---|---|
| Pending | Awaiting funding |
| Scheduled | Funding scheduled |
| Processing | Funds being disbursed |
| Completed | Funds sent |
| Failed | Funding failed |
Sync Log
Viewing Sync History
The sync log shows all communications with the core:
| Field | Description |
|---|---|
| Timestamp | When action occurred |
| Action | What was attempted |
| Status | Success or failure |
| Details | Additional information |
| User | Who initiated (if manual) |
Sample Log Entries
01/15/2024 10:30:15 | Member Search | Success | Found member #12345
01/15/2024 10:32:45 | Book Loan | Success | Loan #98765 created
01/15/2024 10:33:12 | Payment Setup | Success | Monthly payment configured
01/15/2024 10:35:00 | Fund Disbursement | Success | $15,000 sent to ACH
Error Log
If errors occur:
| Error | Possible Cause | Resolution |
|---|---|---|
| Member Not Found | Wrong member number | Verify member ID |
| Invalid Product | Product not configured | Check product setup |
| Insufficient Data | Missing required fields | Complete application |
| Core Unavailable | System down | Retry later |
| Validation Error | Data doesn't meet rules | Review error details |
Troubleshooting
Common Issues
| Issue | Solution |
|---|---|
| Booking timeout | Retry booking, check core status |
| Member mismatch | Verify SSN and name match |
| Product error | Confirm product code is valid |
| Funding failure | Verify account numbers |
| Sync stuck | Contact support, may need manual reset |
Manual Intervention
When automatic processes fail:
- Review error messages
- Correct any data issues
- Try Retry action
- If still failing, use Manual Override (with authorization)
- Document override reason
- Escalate to support if needed
Best Practices
Before Booking
- Verify all applicant data is correct
- Confirm all stipulations are cleared
- Ensure documents are signed
- Check funding account details
- Review loan terms match approval
During Booking
- Don't navigate away during booking
- Wait for confirmation
- Note any warnings or errors
- Save booking confirmation
After Booking
- Verify loan appears in core
- Confirm funding processed
- Update application status
- Document any issues
Continue to CrossSell Tab to learn about cross-selling opportunities.